We are seeking a detail-oriented and analytical professional to manage MIS and regulatory reporting related to legal claims. The role involves compiling, analyzing, and presenting data to support legal and compliance functions, ensuring timely and accurate submissions to internal stakeholders and regulatory bodies.

• Prepare and maintain MIS reports related to legal claims, litigation status, and financial impact.
• Ensure timely and accurate regulatory reporting as per statutory requirements (e.g., RBI, SEBI, IRDAI, etc.).
• Coordinate with legal, finance, and compliance teams to gather relevant data and documentation.
• Track and monitor legal claims, settlements, and provisions.
• Support audits and inspections by providing required reports and documentation.
• Develop dashboards and data visualizations for senior management.
• Identify gaps in reporting processes and recommend improvements.
• Ensure data integrity and confidentiality in all reporting activities

• Bachelor’s or Master’s degree in Finance, Law, or related field.
• 4–7 years of experience in MIS, regulatory reporting, or legal claims management.
• Strong understanding of regulatory frameworks and compliance standards.
• Proficiency in MS Excel, Power BI, and ERP systems (e.g., SAP, Oracle).
• Excellent analytical and communication skills.
• Ability to manage multiple deadlines and work cross-functionally.

We are seeking a proactive and detail-oriented Customer Experience Executive to manage customer interactions through non-voice channels such as email, chat, and social media. The ideal candidate will ensure timely resolution of queries, deliver exceptional service, and contribute to customer satisfaction and retention.

• Handle customer queries via email, live chat, and social media platforms.
• Provide accurate, valid, and complete information using the right tools and resources.
• Resolve customer complaints efficiently and professionally.
• Maintain records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex issues.
• Identify customer needs and provide appropriate solutions or alternatives.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Continuously update knowledge of company products, services, and policies.

• Bachelor’s degree in any discipline.
• 1–3 years of experience in customer service (non-voice preferred).
• Excellent written communication skills in English.
• Strong problem-solving and multitasking abilities.
• Familiarity with CRM systems and support tools.
• Ability to work in a fast-paced environment and handle pressure.
• Willingness to work in rotational shifts, including weekends if required.

We are seeking a detail-oriented and process-driven Central Operations Processor to support back-office operations and ensure seamless execution of core business functions. The role involves handling transaction processing, data validation, documentation, and coordination across departments to maintain operational efficiency and compliance.

• Process and validate operational transactions in accordance with company policies and regulatory guidelines.
• Perform data entry, verification, and reconciliation tasks for various operational activities.
• Maintain accurate records and documentation for audits and compliance checks.
• Coordinate with internal teams (e.g., finance, legal, customer service) to resolve discrepancies and ensure timely processing.
• Monitor workflow queues and prioritize tasks to meet service level agreements (SLAs).
• Identify process gaps and suggest improvements for operational efficiency.
• Ensure adherence to risk and control frameworks.
• Support periodic reporting and MIS generation for management review.

• Bachelor’s degree in Commerce, Business Administration, or related field.
• 2–4 years of experience in operations, back-office processing, or central processing roles.
• Strong attention to detail and organizational skills.
• Proficiency in MS Office (Excel, Word) and ERP/CRM systems.
• Familiarity with regulatory and compliance standards relevant to the industry.
• Ability to work under pressure and meet tight deadlines.