Customer Care & Health: 1800-22-4030 ,

Crop Helpline : 1800-200-5142
Senior Citizen: 1800-267-4030

Board of Directors

Mr. Sharad Mathur

Managing Director & CEO

Mr. Shenoy Vishwanath V.

Non-Executive Director

Mr. Mahesh Kumar Bajaj

Non-Executive Director

Mr. Partha Pratim Sengupta

Non-Executive Director

Mr. N.Ravichandran

Non-Executive Director

Mr. P. Jayarama Bhat

Non-Executive Director

Mr. Mohit Burman

Non-Executive Director

Mr. Daniel Neo

Non-Executive Director

Mr. Yasuhiro Sasanuma

Non-Executive Director

Mr. Hirokazu Yokomizo

Non-Executive Director

Mr. Bhaskar Jyoti Sarma

Independent Director

Ms. Chhaya Palrecha

Independent Director

Mr. G. C. Rangan

Independent Director

Mr. Aditya Tibrewala

Alternate Director

Mr. Sharad Mathur having 23 years of rich experience primarily in General Insurance Industry

He has been employed with SBI General Insurance Company Limited in different roles since its inception, in the year 2009 and finally as Head - Distribution till July 2019, appointed as a KMP by the Board of Directors of the Company.

He also had a specific stint in a new General Insurance project, developing business structure and long-term strategy for a proposed venture. Earlier, he has been employed with ICICI Lombard General Insurance Company Limited, since its inception, in the year 2001, in various regional and national leadership roles. In the past, he has worked with large diversified manufacturing organizations, including, MRF, Bharat Shell and Reliance Retail.

He also served as Chairman of Insurance Awareness Committee & Associated with multiple organizational committees including product development, customer grievances, motor insurance profitability, bancassurance steering and disciplinary & premises Committee.

He holds a Bachelor's degree from Delhi College of Arts and Commerce, University of Delhi; Completed Post-Graduation Program in Management with a specialization in Marketing IIPM; 'Certification Programs in Leadership and Management from Indian School of Business and Harvard.

He has been a key-note speaker and panellist in international insurance summits, being held in parts of Asia, South Africa and Europe.

He has been conferred with 2 prestigious awards such as '50 Most Talented Retail Professionals of India' by CMO Asia and '50 Most Influential Digital Media Professionals' by World Marketing Congress.

He is associated with Sompo Japan Insurance Inc., USGI’s biggest shareholder. He joined Sompo Japan (former Yasuda Fire & Marine Insurance) in 1989. He has over 32 years of experiences in the insurance business. 20 years in overseas outside of Japan, in Hong Kong, USA and India. He was on the Board of USGI as a Director from April 2017 till 10th May 2018. He joined USGI on May 2018 as a Deputy CEO. Mr. Hashiba oversees all Marketing, CIO, CRO, Publicity & Advertisement.

As an HR leader, Tanmay has traversed the lanes and highways of the vast Indian HR landscape for more than 28 years. He has considerable contributions in the people management field – in the public and private sectors alike - in the BFSI and non-BFSI domains. As the Head of HR in different organizations in the last 10-plus years, Tanmay has worked with the personal vision of ‘recasting the HR role to that of a facilitator of human well-being and happiness’. In the process, he has been consistently altering the terms of debate of the HR function.

  • Starting his illustrious career with the erstwhile Allahabad Bank, Tanmay moved on to Bank of Baroda – one of the acknowledged Jewels in the Crown for PSBs in India . After 15 years with reputed Banks, Tanmay had brief stints with non-BSFI organizations like Reliance Industries Ltd, Mumbai, Bharat Electronics Ltd., Bangalore a Navratna Defence PSU, and GVK EMRI, Lucknow. In 2010, he returned to the BFSI sector as Head, HR at NPCI [National Payments Corporation of India] to build a game-changing firm in the Indian digital payments space. Since January 2015, Tanmay is heading the Human Resources function for Universal Sompo General Insurance Co. Ltd.

A Post-graduate in Personnel Management and IR from Utkal University, Bhubaneshwar, Tanmay has continuously upgraded himself by undertaking cutting edge courses in HR at XLRI, Jamshedpur and MDI, Gurgaon. He is also a CAIIB and Associate from III.

He was felicitated as one among the 40 Most Talented HR Leaders in India by the World HRD Congress in partnership with ET Now in 2013 besides being conferred the award of being amongst the Most Influential HR Leaders in India (2017) by World HRD Congress in partnership with IPE. He is also in the Times Ascent list of 100 Top HR minds in India (2018) and has been felicitated as Sustainable HR leaders by ET Now (2020).

Mr. Vikas Garg is a fellow of Institute of Actuaries of India and MBA (Finance) from ICFAI University, has been with the Company since July 2018. He has rich experience of over 11 years in Actuarial domain in General Insurance.

In his previous assignment, he was the Appointed Actuary of Liberty General Insurance. He has also worked with Reliance General Insurance Co. Ltd. from May 2007 to September 2014.

Nilesh Mejari is the Chief Financial Officer of Universal Sompo General Insurance since November 2020. In this role he handles responsibilities for the finance, financial compliance and administration. Nilesh carries with him significant experience in insurance, having worked in the Indian insurance space for over 18 years. In his prior roles he has held senior positions in all the three segment within the leading private insurers in India viz Life, General & Reinsurance, having experience in almost all facets of Finance, Business Process re-engineering, Business strategy formulation & execution, Administration and Infrastructure, Risk management and Legal & Compliance.

His last assignment was with a German reinsurer, Munich Re India Ltd as Chief Financial Officer, Chief Compliance Officer and Chief Risk Officer. Nilesh is year 2000 batch Chartered Accountant and a Bachelor of Commerce by qualification.

Mr Karekar has over 17 years of experience in Financial Services, of which over 8 years of experience in Asset Management. In his previous assignment, he was Chief Investment Officer at L&T General Insurance Co. Ltd. from September 2013 – July 2016.

In his position as Chief Investment Officer (CIO), Mr. Karekar leads a team of investment professionals managing funds across asset classes.

He is a Law graduate from University of Mumbai and holds a Post Graduate Diploma in Business Management.

Ms. Puneet Kaur is qualified as Research Doctorate-Excellence Management, MBA-Information Systems from FMS Delhi & B.Tech from Delhi College of Engineering. She has rich experience of 23 years in Information Technology Stream.

  • She has received the "Jewels of Punjab" award from Dr. Manmohan Singh (Former Prime Minister) won the Business Transformation Leaders Award from Tech Circle for 2020
  • Won the NBFC Tech 100 Award for Dirsrupive Technologies in 2019 and 2020
  • Top 100 CISO Award 2011, 2012, 2013 2014, 2015
  • CIO Of the Year 2014, 2015, 2016, 2017
  • Hall Of Fame CIO Award for 2017 (For Bagging CIO 100 for 4 Years in a Row)
  • Business World Award for IT Acceleration for Innovation in Storage In 2014

Qualifications of Mr. Rishin include Certified Insurance Anti-Fraud Professional-III, Fellowship-III, ISO-22301 Business Continuity Lead Implementer, Certified Associate of Indian Institute of Banking & Finance, Post Graduate Diploma in Banking & Finance & B.E.-Industrial Electronics. He has total experience of 14+ years in BFSI sector out of which 3+ years of rich experience is in the Insurance Industry. His last assignment was with Bharti AXA Life Insurance Ltd. as Chief Risk Officer. Prior to that he was also associated with Edelweiss General Insurance, Edelweiss Financial Services, Ace Derivative and Commodity Ltd, National Commodity & Derivative Exchange Limited and Dena Bank.

His Areas of expertise include Risk Management across BFSI, Internal Controls, Stakeholder Management, Strategic Planning, Business Continuity Plan, Product Risk Management, Risk Transformation, Team Building & Leadership, Managing Ambiguity, Exception handling & Fraud Risk Management.

Mr. Tripathi is ICSI and Bachelor of General Law (BGL). He has overall 20+ years of experience, out of which 17 years is in Insurance domain. His last assignment was with SBI General Insurance as Head-Compliance, Legal & Company Secretary. Prior to that, he was associated with Aegon Life Insurance, HDFC Standard Life Insurance.

Ms. Aarti Kamath is a Fellow Company Secretary, Fellow of the Insurance Institute of India and a Law Graduate. She has over 18 years of rich experience, having worked in Life Insurance, General Insurance and Composite Insurance Broking.

Her last assignment was with Marsh India Insurance Brokers Pvt. Ltd. as EVP Legal, Compliance and Public Affairs. Prior to that she was associated with JLT Independent Insurance Brokers as Company Secretary, Head Legal & Compliance. She has worked with L&T General Insurance Co. Ltd., IDBI Federal Life Insurance Co. Ltd., Kotak Mahindra Life Insurance and Geometric Ltd. in the past and has been instrumental in setting up best governance practices and ensuring compliance.

Her area of expertise includes Corporate Law, Corporate Governance, Legal & Compliance and Quality Assurance.

Nanda Sambrani is a Science Graduate and a Fellow of Insurance Institute of India. She has over 30 years of rich and varied experience in almost all the aspects of GI, including 13 years of PSU experience and 18 years with private sector. She has headed various diverse role such as Motor Underwriting, Commercial Claims, Enterprise Risk Management (As CRO handling ERM/Internal Audit/Info and Cybersecurity) in her previous stint of 18 years with Reliance General Insurance. She has been instrumental in getting ISO 31000 Assurance for her organization. Various rewards and recognitions for the work in the domains of ERM and Cybersecurity, were received by the organization and by her during her tenure.

She has joined Universal Sompo GIC in July 2021 as Chief Claims Officer.

Universal Sompo - The Vision Statement
  • To emerge as a market leader in our chosen domain by winning customer confidence through superior value and continually enhancing the same.
Our Mission : To provide
  • World class services and products to our Customers
  • Stable returns for our Shareholders
  • Stimulating work environment for our employees
  • Growth along with Customer Centric Approach
  • Highly efficient post claim services to all our customers.
We shall strive
  • To disseminate hassle free customer services from our Point of Sale
  • To connect with customers for imparting procedures about the after sale services of insurance.
  • To ensure prompt action / feedback on Customer grievance
  • To monitor and enhance service levels constantly
  • To achieve sustainable premium growth and focus on bottom line for profitability.


USGI is hybrid of Indian and Japanese, and therefore, USGI also understands and has the DNA of Japan


Employee Development


World class services and products

Hassle free End to End solution can be provided to customers for Finance & Insurance

Banks can provide tie up for providing finance facility to our customers.


Only company in the country with public / private partnership

USGIC’s bank partner network provides banking finance at attractive terms to our customers

Strong lineage of financial giants with proven track record


Introducing IT tools for safe driving using Android/iPhone application “Safety Sight” is being considered to add value to customer


Our partner banks are having over 7700 Bank Branches and are aggressive in retail financing.


  • Structured meetings by Top executives for improved servicing.
  • Company will expand brand visibility through displaying Co-Branded publicity material at strategic position for advancing General Insurance product awareness


  • Virtual policy issuance of many retail Insurance products.
  • Online endorsement issuance
  • Automated generated MIS system to our channel partners.
  • Claims intimation & registration.
  • On line claims status tracking.
  • Grievance management.
  • All claims are being paid through NEFT/ RTGS procedures, thus reducing TAT for claims payment.


USGI is giving Life Advisory such as “Tips of preparing against Cyclone” to customers when those are essential in timely manner.
USGIC’s Claims settlement ratio is at 99.23% and we entertain almost all claims for settlement.
There is no dissonance on the claims issues and Channel partner’s view is considered in case of any potential dispute.
  • Even on renewals, the IMD is not changed and ensures continuity of benefit to Channel partner.
  • Connecting with the customers for imparting procedures about the after sales services of Insurance
  • Deputing dedicated resources have undergone the grind of rigorous soft sales skills training to maintain the high standards of customers interaction
  • Dedicated resources are also trained thoroughly on the retail products with special features of ADD ON covers & the procedure of after sales claims servicing.
Pan India distribution and servicing capability.

Mr O.N Singh

Dear Visitor,

I thank you for visiting our company website. Universal Sompo General Insurance is India’s first non-life general insurance company that has the support and partnership of credible Public & Private corporate entities from India and Japan. The collective years of business experience of our partners, spans around 588 years, both in domestic and international markets.

Universal Sompo is a joint venture of Indian Bank, Indian Overseas Bank, Karnataka Bank Limited, Dabur Investments and Sompo Japan Insurance Inc. The company is headquartered in Mumbai and has 86 branches and 17 Zonal offices across India.

‘Banc-assurance’ continues to be a successful distribution channel for extending insurance policies and improving the insurance penetration to the masses residing in India. With the established branch network of our partner banks present across the length and breadth of the country, Universal Sompo leverages the established model to offer a suite of insurance products to the customers of the partner banks. Apart from the Banc-assurance channel, the company has 137 IRDAI approved products that addresses the protection need of an individual as well as large conglomerates to mitigate risk from known/unknown perils. The retail product offerings can be opted using traditional channels like our website, branch walk-ins, individual agents, web aggregators etc. Our branch network is spread across 86 locations across the country. The company also caters to the protection need of Rural/Semi-urban markets and have designed several policies that specifically address the concerns of rural customers and the farming community, to help them mitigate potential risk that are susceptible to their individual health, assets and live-stocks and are available to the set of customers through the Common Service Centers (CSC) channel.

With 137 approved IRDAI products, Universal Sompo General Insurance offers a gamut of protection tools spanning from Individual Health Policies, Personal Accident cover, Motor & Two Wheeler Insurance, International Travel Insurance & Comprehensive Home Insurance cover. For small and large businesses, we have risk-protection products that financially protect our customers from uncertainties that may hamper business operations. Keeping in mind specific challenges that are faced by farmers and rural customers, we have designed products that protect their individual wellbeing as well as their primary assets such as Tractors and Farming equipment’s along with Cattle insurance. Universal Sompo General Insurance has been actively partnering with the Government of India for extending Social Security packages as well as Weather and Crop Insurance schemes.

Universal Sompo General Insurance was granted license and certificate of registration from Insurance Regulatory Development Authority of India in November 2007. Since the inception of the company operations, we have endeavored to strive towards offering holistic and affordable protection policies that would financially support our customers’ without derailing their individual and business journey towards their individual wellbeing and business continuity.

We thank you once again for visiting our website and showing interest in knowing more about our company. We look forward to serve you at every step of your life journey through our products & services.

O. N. Singh
Universal Sompo General Insurance Co. Ltd.

Mr Sharad Mathur

Dear Visitor,

I thank you for taking out the time to visit the website of Universal Sompo General Insurance; to know more about our organization & its people, along with the Products and Services offered through this direct online channel.

At Universal Sompo General Insurance Company Ltd, we collectively work towards extending products that are designed to mitigate new-age risk associated with individual health and other materialistic assets and possession. The company has been catering to a wide range of customers’ across the length and breadth of our country, through our various channels such as Banc-assurance, Common Service Centers (CSC), Point Of Sales (PoS), Web Aggregators, Individual Agents, OEM partners & thought our company website.

We understand the pivotal role of the Digital & Mobile Channels and therefore our intent has always been to be present across Omni-channels, to provide ease of product purchase and service delivery to our esteemed customers.

On our website, we are extending the convenience of purchasing a broad range of our Retail Product offerings across Health, Motor, and Travel & Home categories. Our online policy renewal process will empower the existing customers to also seamlessly initiate policy renewals at any hour of the day.

Keeping pace with new innovations in the fast digital environment, we will constantly strive towards ensuring that we adopt robust and seamless technologies on our website to make the entire Customer Onboarding & Servicing a pleasant experience for the website visitor.

From Online Sales of our products to extending Customer Service, our website empowers customers to take note of various channels of direct communication with the company representatives and its associated service partners, for any issues related to Product Feature of Claim processes that can be escalated to the cognizance of the Company Authority or to the concerned authorities as designated by the regulator.

Our endeavor is to enrich your online experience while transacting on our website to further strengthen the ‘Trust’ and ‘Promise’, which is the ultimate parameter towards Customer Satisfaction.

We assure our commitment and promise to serve every customer of Universal Sompo General Insurance with the same zeal and seriousness, irrespective of the channel they have adopted or the ticket size of the policy they have opted from our organization.

At Universal Sompo General Insurance, we have imbibed the golden words spoken by the renowned painter and architect Raffaello Sanzio also known as “Raphael” in our work culture and customer outreach programs that“There’s only one thing that matters, Customer Satisfaction”.

Sharad Mathur
Managing Director & Chief Executive Officer
Universal Sompo General Insurance Co. Ltd.

Annual Report for the financial year :


At Universal Sompo General Insurance Co. Ltd, we believe relationships with our stakeholders is strengthened & nurtured by imbibing an attitude towards ‘Caring’ and a commitment of ‘Concern’ towards the welfare of our customers and employees during the time of distress, as well as, being preemptive towards mitigating future Risks. Our Customer Outreach activities include organizing Health Camps and Consumer Awareness Roadshows for providing knowledge empowerment and overall wellbeing of our customers. We stand-by our customers and citizens of our country during natural catastrophic events and give our best efforts to try and minimize their distressful situations through our team efforts and leveraging our network channels for extending assistance services. At workplace, we work towards creating a healthy work environment for our fellow colleagues through organizing internal Employee Engagement activities towards Training, Employee Welfare and fun activities during the festive period and important national celebrations. Let us give you a glimpse of our universe.


Employee Engagment

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Customer Outreach

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