Note :-For claim related assistance, customers in Tamil Nadu can reach out to us through 1800-22-4030 / 1800-200-4030, or mail us at contactus@universalsompo.com/ contactclaims@universalsompo.com
Customer Care : 1800 200 5142
24x7 1800 200 4030, 1800 267 4030

Board of Directors


Ms. Padmaja Chunduru

Chairperson

Mr. Sharad Mathur

Managing Director & CEO

Mr. Shenoy Vishwanath V.

Non-Executive Director

Mr. Mahesh Kumar Bajaj

Non-Executive Director

Mr. Partha Pratim Sengupta

Additional Non-Executive Director

Mr. N.Ravichandran

Non-Executive Director

Mr. P. Jayarama Bhat

Non-Executive Director

Mr. Mohit Burman

Non-Executive Director

Mr. Daniel Neo

Non-Executive Director

Mr. Yasuhiro Sasanuma

Non-Executive Director

Mr. Hirokazu Yokomizo

Non-Executive Director

Dr. Ram Nath

Independent Director

Ms. Chhaya Palrecha

Independent Director

Mr. G. C. Rangan

Additional Independent Director

Mr. Kuniaki Takahashi

Alternate Director

Mr. Aditya Tibrewala

Alternate Director

Ms. PadmajaChunduru is MD & CEO of Indian Bank since September 2018, after a 34 year stint in SBI. At Indian Bank, Ms. Padmaja has successfully steered the amalgamation of Allahabad Bank into Indian Bank amid the Covid challenges

With this merger, Indian Bank doubled in Balance Sheet size and net work and today is among the top 10 banks in the country, with 6000 branches, more than 40000 employees and business of more than Rs.8.5 tn. Post merger, the Bank has quickly moved to re-establish itself as one of the strongest banks in terms of growth, profitability and capital strength.

As Dy. Managing Director, SBI, she headed the Digital Banking vertical. She was the Country Head, US for SBI in New York from 2014 to 2017, overseeing strategic planning, business growth, risk management and compliance. She was involved in critical discussions with US Regulators on the Bank’s operations in the US and was successful in placing the US Operations on a steady growth path.

A Post Graduate in Commerce from Andhra University, Ms. Padmaja joined SBI in 1984 as a Probationary Officer. In a career spanning more than 3 decades, with postings in India and USA, she gained rich experience in Corporate lending and Credit management, Retail operations and Digital Banking, Treasury and International operations.

Ms. Padmaja is a member on the Board of Life Insurance Corporation and the Managing Committee of Indian Banks Association. She is also on the Board of Governors of the Madras School of Economics and was part of the High Level Committee constituted by the Tamil Nadu Government to combat the Covid crisis.

She is Non-executive Chairman of the Universal Sompo General Insurance Company Ltd and a member in the Governing Body of IBPS and NIBM. She is also a member of the Insurance Advisory Committee of IRDAI.

Mr. Sharad Mathur having 23 years of rich experience primarily in General Insurance Industry

He has been employed with SBI General Insurance Company Limited in different roles since its inception, in the year 2009 and finally as Head - Distribution till July 2019, appointed as a KMP by the Board of Directors of the Company.

He also had a specific stint in a new General Insurance project, developing business structure and long-term strategy for a proposed venture. Earlier, he has been employed with ICICI Lombard General Insurance Company Limited, since its inception, in the year 2001, in various regional and national leadership roles. In the past, he has worked with large diversified manufacturing organizations, including, MRF, Bharat Shell and Reliance Retail.

He also served as Chairman of Insurance Awareness Committee & Associated with multiple organizational committees including product development, customer grievances, motor insurance profitability, bancassurance steering and disciplinary & premises Committee.

He holds a Bachelor's degree from Delhi College of Arts and Commerce, University of Delhi; Completed Post-Graduation Program in Management with a specialization in Marketing IIPM; 'Certification Programs in Leadership and Management from Indian School of Business and Harvard.

He has been a key-note speaker and panellist in international insurance summits, being held in parts of Asia, South Africa and Europe.

He has been conferred with 2 prestigious awards such as '50 Most Talented Retail Professionals of India' by CMO Asia and '50 Most Influential Digital Media Professionals' by World Marketing Congress.

He is associated with Sompo Japan Nipponkoa Insurance Inc. He was also on the Board of USGI from April 2017 till 10th May 2018. Mr. Hashiba will look after Global Marketing and also oversee the functions of CIO and CRO.

As an HR leader, Tanmay has traversed the lanes and highways of the vast Indian HR landscape for more than 28 years. He has considerable contributions in the people management field – in the public and private sectors alike - in the BFSI and non-BFSI domains. As the Head of HR in different organizations in the last 10-plus years, Tanmay has worked with the personal vision of ‘recasting the HR role to that of a facilitator of human well-being and happiness’. In the process, he has been consistently altering the terms of debate of the HR function.

  • Starting his illustrious career with the erstwhile Allahabad Bank, Tanmay moved on to Bank of Baroda – one of the acknowledged Jewels in the Crown for PSBs in India . After 15 years with reputed Banks, Tanmay had brief stints with non-BSFI organizations like Reliance Industries Ltd, Mumbai, Bharat Electronics Ltd., Bangalore a Navratna Defence PSU, and GVK EMRI, Lucknow. In 2010, he returned to the BFSI sector as Head, HR at NPCI [National Payments Corporation of India] to build a game-changing firm in the Indian digital payments space. Since January 2015, Tanmay is heading the Human Resources function for Universal Sompo General Insurance Co. Ltd.

A Post-graduate in Personnel Management and IR from Utkal University, Bhubaneshwar, Tanmay has continuously upgraded himself by undertaking cutting edge courses in HR at XLRI, Jamshedpur and MDI, Gurgaon. He is also a CAIIB and Associate from III.

He was felicitated as one among the 40 Most Talented HR Leaders in India by the World HRD Congress in partnership with ET Now in 2013 besides being conferred the award of being amongst the Most Influential HR Leaders in India (2017) by World HRD Congress in partnership with IPE. He is also in the Times Ascent list of 100 Top HR minds in India (2018) and has been felicitated as Sustainable HR leaders by ET Now (2020).

Mr. Nirmal Bhattacharya heads Underwriting of all lines of business, Reinsurance & Risk Management functions as Chief Underwriting Officer. Having started his career as a Direct Recruit Officer in a Public Sector G.I. Comapny NICL in 1984, he has rich experience of more than 35 years in General Insurance Industry with a 360 degree exposure ranging from Underwriting, Claims, Sales & Marketing & Audit to HR/Admn.,Corporate Planning/Strategy, Product Development & Learning & Development in various capacities in NICL & also in two Private Sector GI Companies-MHDI & USGI.

He has been visiting faculty in NIA, Pune, NLU, Jodhpur & III, Mumbai. He authored several study courses for Associateship Examination & Special Diploma Courses & has been examiner, paper -setter & moderator for various examinations of III, Mumbai for more than a decade. He also made a presentation on Indian Insurance Market in International Property Conference organized by HDI Gerling in Hannover,Germany in 2013.

He is a first class Post Graduate in Business Economics from Delhi University & holds Post Graduate Diploma in Personnel Management with distinction from Faculty of Management Studies ,Delhi University. He is an Associate from Insurance Institute of India, Mumbai.

He was awarded prestious Technical Paper Award on General Insurance by Insurance Institute of India ,Mumbai for his research paper ‘Deductible in Fire & Engineering Insurance and First Loss Insurance .’ in 1995.

Mr. Vikas Garg is a fellow of Institute of Actuaries of India and MBA (Finance) from ICFAI University, has been with the Company since July 2018. He has rich experience of over 11 years in Actuarial domain in General Insurance.

In his previous assignment, he was the Appointed Actuary of Liberty General Insurance. He has also worked with Reliance General Insurance Co. Ltd. from May 2007 to September 2014.

Nilesh Mejari is the Chief Financial Officer of Universal Sompo General Insurance since November 2020. In this role he handles responsibilities for the finance, financial compliance and administration. Nilesh carries with him significant experience in insurance, having worked in the Indian insurance space for over 18 years. In his prior roles he has held senior positions in all the three segment within the leading private insurers in India viz Life, General & Reinsurance, having experience in almost all facets of Finance, Business Process re-engineering, Business strategy formulation & execution, Administration and Infrastructure, Risk management and Legal & Compliance.

His last assignment was with a German reinsurer, Munich Re India Ltd as Chief Financial Officer, Chief Compliance Officer and Chief Risk Officer. Nilesh is year 2000 batch Chartered Accountant and a Bachelor of Commerce by qualification.

Mr Karekar has over 17 years of experience in Financial Services, of which over 8 years of experience in Asset Management. In his previous assignment, he was Chief Investment Officer at L&T General Insurance Co. Ltd. from September 2013 – July 2016.

In his position as Chief Investment Officer (CIO), Mr. Karekar leads a team of investment professionals managing funds across asset classes.

He is a Law graduate from University of Mumbai and holds a Post Graduate Diploma in Business Management.

Ms. Puneet Kaur is qualified as Research Doctorate-Excellence Management, MBA-Information Systems from FMS Delhi & B.Tech from Delhi College of Engineering. She has rich experience of 23 years in Information Technology Stream.

  • She has received the "Jewels of Punjab" award from Dr. Manmohan Singh (Former Prime Minister) won the Business Transformation Leaders Award from Tech Circle for 2020
  • Won the NBFC Tech 100 Award for Dirsrupive Technologies in 2019 and 2020
  • Top 100 CISO Award 2011, 2012, 2013 2014, 2015
  • INFOSEC MAESTROS Award 2014
  • CIO Of the Year 2014, 2015, 2016, 2017
  • Hall Of Fame CIO Award for 2017 (For Bagging CIO 100 for 4 Years in a Row)
  • Business World Award for IT Acceleration for Innovation in Storage In 2014

Mr. Abhijeet Dhamale is Head-Legal & Chief Compliance Officer at Universal Sompo General Insurance Co. Ltd.

Mr. Abhijeet is LL.B and Bachelor of Socio Legal Science (B.S.L). He has rich experience of 16 years in Legal affairs, Statutory compliances, risk management, litigation etc.

He has also served as an Advocate with District & Session Court, Pune.

Ms. Chetna Vasani has overall 16 years of experience out of which 9 years of core experience in handling Corporate Secretarial Functions.

In her previous assignment, She was Company Secretary at FEI Cargo Ltd. from March, 2015 to December, 2017. She was also associated with Star Union Dai-ichi Life Insurance Company Ltd. from Jan, 2009 to Feb, 2015.

She is Associate Company Secretary and also pursued MBA in Finance from reputed Institute.

Universal Sompo - The Vision Statement
  • To emerge as a market leader in our chosen domain by winning customer confidence through superior value and continually enhancing the same.
Our Mission : To provide
  • World class services and products to our Customers
  • Stable returns for our Shareholders
  • Stimulating work environment for our employees
  • Growth along with Customer Centric Approach
  • Highly efficient post claim services to all our customers.
We shall strive
  • To disseminate hassle free customer services from our Point of Sale
  • To connect with customers for imparting procedures about the after sale services of insurance.
  • To ensure prompt action / feedback on Customer grievance
  • To monitor and enhance service levels constantly
  • To achieve sustainable premium growth and focus on bottom line for profitability.

DNA/PHILOSOPHY

USGI is hybrid of Indian and Japanese, and therefore, USGI also understands and has the DNA of Japan

TRAINING

Employee Development

SERVICES

World class services and products

Hassle free End to End solution can be provided to customers for Finance & Insurance

Banks can provide tie up for providing finance facility to our customers.

COMPLIANCE

Only company in the country with public / private partnership

USGIC’s bank partner network provides banking finance at attractive terms to our customers

Strong lineage of financial giants with proven track record

TECHNOLOGIES

Introducing IT tools for safe driving using Android/iPhone application “Safety Sight” is being considered to add value to customer

NETWORK

Our partner banks are having over 7700 Bank Branches and are aggressive in retail financing.

COMMITMENT

  • Structured meetings by Top executives for improved servicing.
  • Company will expand brand visibility through displaying Co-Branded publicity material at strategic position for advancing General Insurance product awareness

EFFICIENT

  • Virtual policy issuance of many retail Insurance products.
  • Online endorsement issuance
  • Automated generated MIS system to our channel partners.
  • Claims intimation & registration.
  • On line claims status tracking.
  • Grievance management.
  • All claims are being paid through NEFT/ RTGS procedures, thus reducing TAT for claims payment.

COMMUNICATION

USGI is giving Life Advisory such as “Tips of preparing against Cyclone” to customers when those are essential in timely manner.
USGIC’s Claims settlement ratio is at 99.23% and we entertain almost all claims for settlement.
There is no dissonance on the claims issues and Channel partner’s view is considered in case of any potential dispute.
  • Even on renewals, the IMD is not changed and ensures continuity of benefit to Channel partner.
  • Connecting with the customers for imparting procedures about the after sales services of Insurance
  • Deputing dedicated resources have undergone the grind of rigorous soft sales skills training to maintain the high standards of customers interaction
  • Dedicated resources are also trained thoroughly on the retail products with special features of ADD ON covers & the procedure of after sales claims servicing.
Pan India distribution and servicing capability.

Mr O.N Singh
Chairman

Dear Visitor,

I thank you for visiting our company website. Universal Sompo General Insurance is India’s first non-life general insurance company that has the support and partnership of credible Public & Private corporate entities from India and Japan. The collective years of business experience of our partners, spans around 588 years, both in domestic and international markets.

Universal Sompo is a joint venture of Indian Bank, Indian Overseas Bank, Karnataka Bank Limited, Dabur Investments and Sompo Japan Insurance Inc. The company is headquartered in Mumbai and has 86 branches and 17 Zonal offices across India.

‘Banc-assurance’ continues to be a successful distribution channel for extending insurance policies and improving the insurance penetration to the masses residing in India. With the established branch network of our partner banks present across the length and breadth of the country, Universal Sompo leverages the established model to offer a suite of insurance products to the customers of the partner banks. Apart from the Banc-assurance channel, the company has 137 IRDAI approved products that addresses the protection need of an individual as well as large conglomerates to mitigate risk from known/unknown perils. The retail product offerings can be opted using traditional channels like our website, branch walk-ins, individual agents, web aggregators etc. Our branch network is spread across 86 locations across the country. The company also caters to the protection need of Rural/Semi-urban markets and have designed several policies that specifically address the concerns of rural customers and the farming community, to help them mitigate potential risk that are susceptible to their individual health, assets and live-stocks and are available to the set of customers through the Common Service Centers (CSC) channel.

With 137 approved IRDAI products, Universal Sompo General Insurance offers a gamut of protection tools spanning from Individual Health Policies, Personal Accident cover, Motor & Two Wheeler Insurance, International Travel Insurance & Comprehensive Home Insurance cover. For small and large businesses, we have risk-protection products that financially protect our customers from uncertainties that may hamper business operations. Keeping in mind specific challenges that are faced by farmers and rural customers, we have designed products that protect their individual wellbeing as well as their primary assets such as Tractors and Farming equipment’s along with Cattle insurance. Universal Sompo General Insurance has been actively partnering with the Government of India for extending Social Security packages as well as Weather and Crop Insurance schemes.

Universal Sompo General Insurance was granted license and certificate of registration from Insurance Regulatory Development Authority of India in November 2007. Since the inception of the company operations, we have endeavored to strive towards offering holistic and affordable protection policies that would financially support our customers’ without derailing their individual and business journey towards their individual wellbeing and business continuity.

We thank you once again for visiting our website and showing interest in knowing more about our company. We look forward to serve you at every step of your life journey through our products & services.

O. N. Singh
Chairman
Universal Sompo General Insurance Co. Ltd.


Mr Sharad Mathur
MD & CEO

Dear Visitor,

I thank you for taking out the time to visit the website of Universal Sompo General Insurance; to know more about our organization & its people, along with the Products and Services offered through this direct online channel.

At Universal Sompo General Insurance Company Ltd, we collectively work towards extending products that are designed to mitigate new-age risk associated with individual health and other materialistic assets and possession. The company has been catering to a wide range of customers’ across the length and breadth of our country, through our various channels such as Banc-assurance, Common Service Centers (CSC), Point Of Sales (PoS), Web Aggregators, Individual Agents, OEM partners & thought our company website.

We understand the pivotal role of the Digital & Mobile Channels and therefore our intent has always been to be present across Omni-channels, to provide ease of product purchase and service delivery to our esteemed customers.

On our website, we are extending the convenience of purchasing a broad range of our Retail Product offerings across Health, Motor, and Travel & Home categories. Our online policy renewal process will empower the existing customers to also seamlessly initiate policy renewals at any hour of the day.

Keeping pace with new innovations in the fast digital environment, we will constantly strive towards ensuring that we adopt robust and seamless technologies on our website to make the entire Customer Onboarding & Servicing a pleasant experience for the website visitor.

From Online Sales of our products to extending Customer Service, our website empowers customers to take note of various channels of direct communication with the company representatives and its associated service partners, for any issues related to Product Feature of Claim processes that can be escalated to the cognizance of the Company Authority or to the concerned authorities as designated by the regulator.

Our endeavor is to enrich your online experience while transacting on our website to further strengthen the ‘Trust’ and ‘Promise’, which is the ultimate parameter towards Customer Satisfaction.

We assure our commitment and promise to serve every customer of Universal Sompo General Insurance with the same zeal and seriousness, irrespective of the channel they have adopted or the ticket size of the policy they have opted from our organization.

At Universal Sompo General Insurance, we have imbibed the golden words spoken by the renowned painter and architect Raffaello Sanzio also known as “Raphael” in our work culture and customer outreach programs that“There’s only one thing that matters, Customer Satisfaction”.

Regards
Sharad Mathur
Managing Director & Chief Executive Officer
Universal Sompo General Insurance Co. Ltd.

Annual Report for the financial year :

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At Universal Sompo General Insurance Co. Ltd, we believe relationships with our stakeholders is strengthened & nurtured by imbibing an attitude towards ‘Caring’ and a commitment of ‘Concern’ towards the welfare of our customers and employees during the time of distress, as well as, being preemptive towards mitigating future Risks. Our Customer Outreach activities include organizing Health Camps and Consumer Awareness Roadshows for providing knowledge empowerment and overall wellbeing of our customers. We stand-by our customers and citizens of our country during natural catastrophic events and give our best efforts to try and minimize their distressful situations through our team efforts and leveraging our network channels for extending assistance services. At workplace, we work towards creating a healthy work environment for our fellow colleagues through organizing internal Employee Engagement activities towards Training, Employee Welfare and fun activities during the festive period and important national celebrations. Let us give you a glimpse of our universe.

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Customer Outreach

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