We at Universal Sompo General Insurance believe it is necessary
to establish a new urban approach to address this Pandemic and financial crisis. Therefore, we have enhanced and
upgraded our digital platform to help our customers through
HEAL (Health Ensurance for Active Life) and
Fast Track renew policy Portal
which will help our customer to purchase new Health Policies and renew all LOB policies. We have also tried to ease the journey of
Claim Intimation journey by empowering our customers with the
Quick Act Claim Intimation
facility which will help in Intimating claims on a real-time basis.
Below are the few challenges which we wanted to solve through our online portal:
Pay your renewal premium through Fast Track Renewal Page: We are extending our digital arm to our customers to serve them
instantly where they will just have to keep their policy number handy. This initiative will bring customers to online space and
improve customer-centricity and Click here
to visit our Fast Track Policy Renewal Portal.
Pay through our mobile app USGI Ally: Self-propelled mobile app to enhance the services corresponding to the major LOB’s
given the considering in the customer-centric approach.
Renewal facility is also available in Ally to know more go to Play Store or
App Store of your Andriod Phone or iPhone respectively.
Have you ever heard of Renewing your policy through a chatbot: We have AI-fueled Chatbot where
clients can renew their Health and Motor policies with the absolute minimum data and Payment Gateway incorporated to
give Customers Policies in real-time. Connect with Live Chat 24 X 7.
Direct renewal modes of payment: You can renew your policy on WhatsApp. We have initiated Renewal reminders that are being sent to customers.
Your policy can be renewed in just a click.
Renew your policy Through through digital Wallet: Renewal of Motor and Health Insurance Policies should be possible through a notable digital platform i.e. PAYTM. The customer needs to enter his/her Policy number alongside other essential subtleties and renew instantly.
We have left no stone unturned to reach out to our customers and make them aware of our new Instant Renewal initiatives to renew the policy through different digital modes. We are reaching out to every single digital touchpoint of our customers which includes: