Universal Sompo

As soon as your vehicle meets with an accident or injures a third party or damages the property of a third party, inform us on our contact centre (contact details below). Our claims executive will get in touch with you and guide you on the procedures and documents necessary to process your claim.

It is in your interest not to drive the damaged vehicle using its own power since any consequential damages after accident would not be admissible under the policy.

It doesn't matter where the accident happens. We shall co-ordinate through our offices and network to ensure that you are guided through the procedures without any hassles.

You need to obtain an FIR in any of the following cases:

Bodily Injury to any Third Party involved in the accident.
Theft of the entire vehicle or accessories, other vehicle parts.
Any loss or damage to the vehicle by miscreants, rioters, terrorists, arsonists, etc.
For all commercial vehicles.

Yes. Spot survey is compulsory for commercial vehicles.

Yes,provided you have "Own Damage" coverage under your policy. This off-course will be subject to the terms, condition and exclusion of the policy.

As per the Motor Vehicle Act 1938, no vehicle can play on public roads without the Third Party insurance coverage; Third Party insurance covers the following:

Only third party insurance liability coverage does not cover loss or damage to your insured vehicle.

If you are having a Theft or Act only policy, accidental damages to your vehicle would not be covered. Only Theft of vehicle is covered under Theft Policy. Similarly third part liability will be covered under Act policy.

We shall take the following steps immediately once the claim is notified to us :
The surveyor shall be appointed within 24 hours from the time of notification.
The surveyor, after inspection shall assess the loss and inform the assessment to the insured.
The surveyor shall carry out the re-inspection after the repairs are completed. Post Repairs - Non Cashless Workshop
Insured have to make the payment to the workshop.
Original repair invoice and payment receipt needs to be submitted to us.
Claim amount will be settled within seven working days after receiving the final documents.
Post Repairs - Cashless Workshop
In case of USGIC Cashless Workshops, you only have to pay the difference amount as informed to you by our surveyor and the workshop shall submit their bill for the balance amount directly to us.

A form is included in the policy kit that you must have received. However for your convenience our representatives will supply the claim form for you. The claim form would also be available on our company website www.universalsompo.com

Surveyor will come to the workshop where the vehicle will be left for repairs in case it is not a Spot survey.

No problems. Our call centre will assist you to get your vehicle towed to our Cashless Workshops. However if you choose to use a garage of your choice, you shall have to arrange for the towing of vehicle and reasonable towing charges shall be reimbursed based on the policy terms and conditions.

We have no problems, but there shall be no cashless facility and you will have to make the payment to the garage in full and submit the final bills and receipt to us for processing.

You shall have to bear:

The amount of depreciation as per the rate indicated in the policy document.
Compulsory deductible under the policy.
Voluntary deductions under the policy, if you have opted for it.

In case of any claim during the insured policy period, at the time of renewal, you will loose the NCB "No Claim Bonus" that you have accrued over the years. Also there could be a loading on the premium at the time of renewal.

Immediately notify the loss to the nearest police station from the place where the vehicle was stolen and also intimate the same to us at our call centre. Our claims executive shall get in touch with you and assist you for further course of action.

If your vehicle is insured under comprehensive insurance policy and the person driving your vehicle holds a valid driving license, these damages are covered subject to terms and conditions of the policy.

Yes. If you have paid an additional premium to get coverage of Personal Accident to the insured or any named person other than paid driver or cleaner. This is usually applicable to private cars and motorized two wheelers.

If you have taken a comprehensive policy for your vehicle you are fully covered against all the accidental damages to your vehicle. Your are also covered for the Third Party liability subject to terms and conditions mentioned in the policy document.

If your vehicle under hire purchase or hypothecation is a total loss on account of accident damage or theft, the claim is paid to the hypothecator with whom the vehicle is leased/hypothecated. However, if the damage can be repaired, the claim is normally paid to the vehicle owner. If a cashless repair facility is used, then the amount is paid to the dealer where the vehicle has been repaired.

No, each loss has to be separately intimated to us and surveyed as per procedure.

No, your vehicle must first be repaired, after which we shall process and settle the claim based on the policy terms and conditions.

The insured vehicle shall be treated as a Constructive Total Loss, if the aggregate cost of retrieval and/or repair of the vehicle subject to the terms and conditions of the policy, exceeds 75% of the IDV of the vehicle. Total Loss also refers to accident damage to your vehicle where the cost of repairs amounts to more than 75% of the IDV on your policy.

Salvage refers to discarded parts that are damaged beyond repair and, therefore, need to be replaced. If these parts have no economic value (broken glass, torn plastic, rubber parts), they are thrown away. However, parts like doors, panels, petrol tanks, front forks, etc., do have a residual commercial value. To avoid recycling of such parts that may be repaired and sold as new, these need to be mutilated to prevent malpractices by unethical workshops. Sometimes a nominal amount is deducted towards salvage from the claim amount as assessed by the surveyor.

An excess is the amount first loss that you shall have to bear.

This is the amount you have opted to be deducted from claim amount at the time of purchase of insurance. This is in addition to compulsory excess applicable by the policy.