All our customers who are stuck in Kerala floods and want to register a claim or require any assistance can reach out to us through the emergency helpline number 1800 22 4030, 1800 200 4030, 022 - 27 63 9800, 022 - 39 13 3700. Track Claim Status link: HTTPS://

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In event of any claim arising due to accident, please intimate immediately to our nearest office or on our call centre number or on toll free number 1-800-22-4030 (from MTNL & BSNL Lines.) Our claims officials shall soon get in touch with you and shall be happy to help you with the claim procedures. Details of our offices can be found in the USGICL Office locator.

Following information needs to be furnished by you while intimating a claim:

  • Your Contact Numbers
  • Policy Number
  • Name of Insured person,
  • Date & Time of accident,
  • Place of accident,
  • Brief description on incident.
  • Place & contact details of the Insured Person.

Basic document Check list

List of Documents Death Death Claim Temporary Total Disability(TTD) Permanent Total Disability Permanent Partial Disability
Duly filled original Claim Form X X X X
Policy copy X X X X
Claim Intimation X X X X
FIR-Attested or Original X X X X
Death Certificate X      
Post Mortem report X      
Inquest/Coroner's Report X      
Final Police Report/Original Panchnama X X X X
Legal Heir certificate /nominee certificate X      
Confirmation of coverage letter X X X X
Discharge summary of the treating hospital clearly indicating the Hospital Registration No.   X X X
Diagnostic reports   X X X
Leave certificate     X  
Certificate from government hospital doctor confirming the nature and degree of disability   X X X
Termination letter for claim under "Loss of Employment"     X  
Photograph of the injured with reflecting disablement     X  

*Any other documents as and when requested by the claim settling authority