Delighted to inform you that we have gone LIVE at the PAYTM platform with the “MOTOR RENEWAL” instance where on the fore-front, Private Car & Two wheeler would be available there for the renewal.
Customer Care : 1800 22 4030, 1800 200 4030
24x7

Board of Directors


Mr. O.N. Singh,

Chairman

Mr.Rajiv Kumar,

Managing Director & Chief Executive Officer

Mr. N.K.Sahoo,

Non-Executive Director

Ms. Radha Venkatakrishnan,

Non-Executive Director

Mr. P. Jayarama Bhat,

Non-Executive Director

Mr. Mohit Burman,

Non-Executive Director

Mr. Yuji Kawauchi,

Non-Executive Director

Mr. Yasuhiro Sasanuma,

Non-Executive Director

Mr. Kuniaki Takahashi,

Non-Executive Director

Mr. Sandip Ghose,

Independent Director

Mr. Ram Niwas Jain,

Independent Director

Dr. Ram Nath,

Independent Director

Mr. Aditya Tibrewala,

Alternate Director

Mr. Daniel Neo,

Alternate Director

Mr. O.N. Singh, the founder Chairman Universal Sompo General Insurance having experience of more than 46 years in Senior Consulting, Business and Strategic roles.

In his long career, Mr. Singh has worked in multiple functions in Banking and Insurance vertical. He started his career in 1971. In 2003, he was appointed as Chairman and Managing Director of Allahabad Bank. He has also worked with Industrial Investment Bank of India as Chairman and Managing Director from 2004 to 2006.

In 2007, Mr. O.N.Singh was selected by Finance Ministry to form India’s first private public sector joint venture i.e. Universal Sompo General Insurance Co. Ltd in General Insurance Industry with two Public Sector Banks, namely Allahabad Bank & Indian Overseas Bank, one private sector bank namely Karnataka Bank, one FMCG company namely Dabur Group and a leading Japanese General Insurance Company namely Sompo Japan Nipponkoa General Insurance Inc.

In addition to his responsibilities at Universal Sompo, Mr.O.N. Singh is a member of the Indian Bank’s Association (IBA) and National Institute of Disaster Management (Appointed by the Union Home Ministry Government of India).

Moreover, Mr. O.N.Singh holds Bachelor’s degree in Commerce from Banaras Hindu University and Master’s degree in Law from Lucknow University. He later on went to pursue professional course of Chartered Accountancy to become a member of Indian Institute of Chartered Accountants.

Mr. Rajiv Kumar is associated with Universal Sompo General Insurance Co. Ltd since Nov 2007 as Head–Operations, Corporate Planning, Product Development, and Agriculture Insurance & Customer Services. He started his career with United India Insurance Company Limited in 1990 and also worked with IFFCO Tokio General Insurance Company Limited and Bennett Coleman and Company Limited during his 27 years of career till now.

He is a Fellow of Insurance Institute of India and also holds Master Degree in Commerce alongwith PGDM (Human Resource Management), PGDM (Marketing and International Business) and PG (Advanced Diploma in Business Administration).

Mr Singh has over 21.6 years of experiences in the Marketing field covering Financial Risk, Business Relationship Management, Health Insurance, Operations Management, and Risk Management. He is currently based in Head-office of Universal Sompo General insurance Co. Ltd-Mumbai.

Mr Singh joined Universal Sompo in 2008 as a Business head of USGI-North zone and further relocated to Head Office-Mumbai in 2015 as Chief Marketing Officer of Universal Sompo General Insurance Co. Ltd

Prior to joining Universal Sompo group, Mr. Bisheshwari Singh has worked with IFFCO-Tokio General Insurance Co. Ltd as a SBU Head-Noida.

Mr Bisheshwari is holding Fellowship certificate from Insurance Institute of India.

Mr. Vikas Garg is a fellow of Institute of Actuaries of India and MBA (Finance) from ICFAI University, has been with the Company since July 2018. He has rich experience of over 11 years in Actuarial domain in General Insurance.

In his previous assignment, he was the Appointed Actuary of Liberty General Insurance. He has also worked with Reliance General Insurance Co. Ltd. from May 2007 to September 2014.

Sanjay Makwana is associated with Universal Sompo General Insurance as a Chief Financial Officer. He is a Commerce Graduate and Chartered Accountants with over 13 years of work experience in General Insurance, Banking and Asset Management Company.

An expert in his field, prior to joining Universal Sompo General Insurance, he worked with BOI AXA Investment Managers, Reliance General Insurance and ICICI Bank.

Mr Karekar has over 17 years of experience in Financial Services, of which over 8 years of experience in Asset Management. In his previous assignment, he was Chief Investment Officer at L&T General Insurance Co. Ltd. from September 2013 – July 2016.

In his position as Chief Investment Officer (CIO), Mr. Karekar leads a team of investment professionals managing funds across asset classes.

He is a Law graduate from University of Mumbai and holds a Post Graduate Diploma in Business Management.

Mr. Abhijeet Dhamale is Chief Compliance Officer at Universal Sompo General Insurance Co. Ltd.

Mr. Abhijeet is LL.B and Bachelor of Socio Legal Science (B.S.L). He has rich experience of 16 years in Legal affairs, Statutory compliances, risk management, litigation etc.

He has also served as an Advocate with District & Session Court, Pune.

Ms. Chetna Vasani has overall 16 years of experience out of which 9 years of core experience in handling Corporate Secretarial Functions.

In her previous assignment, She was Company Secretary at FEI Cargo Ltd. from March, 2015 to December, 2017. She was also associated with Star Union Dai-ichi Life Insurance Company Ltd. from Jan, 2009 to Feb, 2015.

She is Associate Company Secretary and also pursued MBA in Finance from reputed Institute.

Universal Sompo - The Vision Statement
  • To emerge as a market leader in our chosen domain by winning customer confidence through superior value and continually enhancing the same.
Our Mission : To provide
  • World class services and products to our Customers
  • Stable returns for our Shareholders
  • Stimulating work environment for our employees
  • Growth along with Customer Centric Approach
  • Highly efficient post claim services to all our customers.
We shall strive
  • To disseminate hassle free customer services from our Point of Sale
  • To connect with customers for imparting procedures about the after sale services of insurance.
  • To ensure prompt action / feedback on Customer grievance
  • To monitor and enhance service levels constantly
  • To achieve sustainable premium growth and focus on bottom line for profitability.

DNA/PHILOSOPHY

USGI is hybrid of Indian and Japanese, and therefore, USGI also understands and has the DNA of Japan

TRAINING

Employee Development

SERVICES

World class services and products

Hassle free End to End solution can be provided to customers for Finance & Insurance

Banks can provide tie up for providing finance facility to our customers.

COMPLIANCE

Only company in the country with public / private partnership

USGIC’s bank partner network provides banking finance at attractive terms to our customers

Strong lineage of financial giants with proven track record

TECHNOLOGIES

Introducing IT tools for safe driving using Android/iPhone application “Safety Sight” is being considered to add value to customer

NETWORK

Our partner banks are having over 7700 Bank Branches and are aggressive in retail financing.

COMMITMENT

  • Structured meetings by Top executives for improved servicing.
  • Company will expand brand visibility through displaying Co-Branded publicity material at strategic position for advancing General Insurance product awareness

EFFICIENT

  • Virtual policy issuance of many retail Insurance products.
  • Online endorsement issuance
  • Automated generated MIS system to our channel partners.
  • Claims intimation & registration.
  • On line claims status tracking.
  • Grievance management.
  • All claims are being paid through NEFT/ RTGS procedures, thus reducing TAT for claims payment.

COMMUNICATION

USGI is giving Life Advisory such as “Tips of preparing against Cyclone” to customers when those are essential in timely manner.
USGIC’s Claims settlement ratio is at 99.23% and we entertain almost all claims for settlement.
There is no dissonance on the claims issues and Channel partner’s view is considered in case of any potential dispute.
  • Even on renewals, the IMD is not changed and ensures continuity of benefit to Channel partner.
  • Connecting with the customers for imparting procedures about the after sales services of Insurance
  • Deputing dedicated resources have undergone the grind of rigorous soft sales skills training to maintain the high standards of customers interaction
  • Dedicated resources are also trained thoroughly on the retail products with special features of ADD ON covers & the procedure of after sales claims servicing.
Pan India distribution and servicing capability.

Mr O.N Singh
Chairman

Dear Visitor,

I thank you for visiting our company website. Universal Sompo General Insurance is India’s first non-life general insurance company that has the support and partnership of credible Public & Private corporate entities from India and Japan. The collective years of business experience of our partners, spans around 588 years, both in domestic and international markets.

Universal Sompo is a joint venture of Allahabad Bank, Indian Overseas Bank, Karnataka Bank Limited, Dabur Investments and Sompo Japan Nipponkoa Insurance Inc. The company is headquartered in Mumbai and has 86 branches and 17 Zonal offices across India.

‘Banc-assurance’ continues to be a successful distribution channel for extending insurance policies and improving the insurance penetration to the masses residing in India. With the established branch network of our partner banks present across the length and breadth of the country, Universal Sompo leverages the established model to offer a suite of insurance products to the customers of the partner banks. Apart from the Banc-assurance channel, the company has 137 IRDAI approved products that addresses the protection need of an individual as well as large conglomerates to mitigate risk from known/unknown perils. The retail product offerings can be opted using traditional channels like our website, branch walk-ins, individual agents, web aggregators etc. Our branch network is spread across 86 locations across the country. The company also caters to the protection need of Rural/Semi-urban markets and have designed several policies that specifically address the concerns of rural customers and the farming community, to help them mitigate potential risk that are susceptible to their individual health, assets and live-stocks and are available to the set of customers through the Common Service Centers (CSC) channel.

With 137 approved IRDAI products, Universal Sompo General Insurance offers a gamut of protection tools spanning from Individual Health Policies, Personal Accident cover, Motor & Two Wheeler Insurance, International Travel Insurance & Comprehensive Home Insurance cover. For small and large businesses, we have risk-protection products that financially protect our customers from uncertainties that may hamper business operations. Keeping in mind specific challenges that are faced by farmers and rural customers, we have designed products that protect their individual wellbeing as well as their primary assets such as Tractors and Farming equipment’s along with Cattle insurance. Universal Sompo General Insurance has been actively partnering with the Government of India for extending Social Security packages as well as Weather and Crop Insurance schemes.

Universal Sompo General Insurance was granted license and certificate of registration from Insurance Regulatory Development Authority of India in November 2007. Since the inception of the company operations, we have endeavored to strive towards offering holistic and affordable protection policies that would financially support our customers’ without derailing their individual and business journey towards their individual wellbeing and business continuity.

We thank you once again for visiting our website and showing interest in knowing more about our company. We look forward to serve you at every step of your life journey through our products & services.

O. N. Singh
Chairman
Universal Sompo General Insurance Co. Ltd.


Mr Rajiv Kumar
MD & CEO

Dear Visitor,

I thank you for taking out the time to visit the website of Universal Sompo General Insurance; to know more about our organization & its people, along with the Products and Services offered through this direct online channel.

At Universal Sompo General Insurance Company Ltd, we collectively work towards extending products that are designed to mitigate new-age risk associated with individual health and other materialistic assets and possession. The company has been catering to a wide range of customers’ across the length and breadth of our country, through our various channels such as Banc-assurance, Common Service Centers (CSC), Point Of Sales (PoS), Web Aggregators, Individual Agents, OEM partners & thought our company website.

We understand the pivotal role of the Digital & Mobile Channels and therefore our intent has always been to be present across Omni-channels, to provide ease of product purchase and service delivery to our esteemed customers.

On our website, we are extending the convenience of purchasing a broad range of our Retail Product offerings across Health, Motor, and Travel & Home categories. Our online policy renewal process will empower the existing customers to also seamlessly initiate policy renewals at any hour of the day.

Keeping pace with new innovations in the fast digital environment, we will constantly strive towards ensuring that we adopt robust and seamless technologies on our website to make the entire Customer Onboarding & Servicing a pleasant experience for the website visitor.

From Online Sales of our products to extending Customer Service, our website empowers customers to take note of various channels of direct communication with the company representatives and its associated service partners, for any issues related to Product Feature of Claim processes that can be escalated to the cognizance of the Company Authority or to the concerned authorities as designated by the regulator.

Our endeavor is to enrich your online experience while transacting on our website to further strengthen the ‘Trust’ and ‘Promise’, which is the ultimate parameter towards Customer Satisfaction.

We assure our commitment and promise to serve every customer of Universal Sompo General Insurance with the same zeal and seriousness, irrespective of the channel they have adopted or the ticket size of the policy they have opted from our organization.

At Universal Sompo General Insurance, we have imbibed the golden words spoken by the renowned painter and architect Raffaello Sanzio also known as “Raphael” in our work culture and customer outreach programs that“There’s only one thing that matters, Customer Satisfaction”.

Regards
Rajiv Kumar
Managing Director & Chief Executive Officer
Universal Sompo General Insurance Co. Ltd.

Annual Report for the financial year :

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At Universal Sompo General Insurance Co. Ltd, we believe relationships with our stakeholders is strengthened & nurtured by imbibing an attitude towards ‘Caring’ and a commitment of ‘Concern’ towards the welfare of our customers and employees during the time of distress, as well as, being preemptive towards mitigating future Risks. Our Customer Outreach activities include organizing Health Camps and Consumer Awareness Roadshows for providing knowledge empowerment and overall wellbeing of our customers. We stand-by our customers and citizens of our country during natural catastrophic events and give our best efforts to try and minimize their distressful situations through our team efforts and leveraging our network channels for extending assistance services. At workplace, we work towards creating a healthy work environment for our fellow colleagues through organizing internal Employee Engagement activities towards Training, Employee Welfare and fun activities during the festive period and important national celebrations. Let us give you a glimpse of our universe.

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Customer Outreach

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