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Health Product Customers Helpline:1800 200 5142, 022 - 39 63 5200

 
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As soon as a loss is noticed, please intimate immediately to our nearest office or on our call centre number or on toll free number 1-800-22-4030 (from MTNL & BSNL Lines.) Our claims officials shall soon get in touch with you and shall be happy to help you with the claim procedures. Details of our offices can be found in the USGICL Office locator.

Following information needs to be furnished by you while intimating a claim:

  • Your Contact Numbers
  • Policy Number
  • Name of Insured person,
  • Date & Time of accident,
  • Location of Loss,
  • Brief description on how the accident took place,
  • Extent of loss
  • Place & contact details of the Insured Person (in case person intimating the claim is other than the insured person.
IMMEDIATE ACTION AFTER LOSS
  • Ensure that all the steps have been taken to minimize the extent of loss or damage.
  • In case of loss or damage by fire, inform the Fire Brigade and co-operate with them but don't forget to;
  • Obtain Fire Brigade Report and bill for fire fighting expenses, because these expenses are payable under the policy.
  • Intimate the insurance company with a rough estimate of loss as early as possible.
  • The insurance company will not be liable for any loss or damage, if the same is not intimated to them within 14 days.
  • In case of damage due to natural calamities like storm, floods, lightning, obtain the meteorological report for the weather broadcast at the time of disaster.
  • Furnish all information and documentary evidence as the insurance company may require.
  • In case of loss or damage due to theft or burglary, inform the police authorities.
  • You may proceed with the repair of any minor damage not exceeding Rs 5000/-. If damages exceed Rs 5000/-, a representative of the insurance company shall inspect the loss or damage before any repairs or alternations are effected.
  • Preserve the parts affected and make them available for inspection by a representative or surveyor appointed by the insurance company.
  • The Salvage materials should be disposed off at best available prices which will help in minimizing your loss to a certain extent.
  • In case of loss or damage to third party, you may forward immediately any notice of claim received from a third party without admitting liability. You should not offer, admit, compromise or promise any payment to third party without the consent of the insurance company in writing.
For document check list please click on the relevant link.

Erection All Risk Insurance
Contractors All Risks Insurance
Machinery Loss of Profits Insurance Policy
Marine Cum Erection All Risks Insurance Policy
Boiler & Pressure Vessel Insurance Policy
Electronic Equipment Insurance Policy
  • Erection All Risk Insurance
    • Claim form duly filled and signed
    • Original Repair Bills with receipt.
    • The amount of loss: Detailed claim bills with necessary bills/vouchers like bill for repairs/ replacement/ original invoice/ bill of entry.
    • Photographs if arranged Fire Brigade Report
    • Repair agency's report detailing their findings on Cause and the repair procedure suggested
    • Departmental Note on incident and repairs to be undertaken
    • Specification of Repair form filled by the repairer
  • Contractors All Risks Insurance
    • Claim Form duly filled in & signed.
    • Record of Labour involved in activities related to claim.
    • Inventory of Loss.
    • Abstract of relevant portion of Running Account Bill
    • Original Repair Bills with receipt.
    • Photographs if arranged.
  • Machinery Loss of Profits Insurance Policy
    • Claim Form duly filled in & signed.
    • Books of Accounts.
    • Record of Labour involved in activities related to claim.
    • Details of Savings affected in Standing Charges.
    • Claim Bill.
    • Details of Increased Cost of Working.
    • Details of Trends of Business.
  • Marine cum Erection All Risks Insurance Policy
    • Claim Form duly filled in & signed.
    • Record of Labour involved in activities related to claim.
    • Inventory of Loss.
    • Original Repair Bills with receipt.
    • Photographs if arranged.
    • Makers report detailing Extent of Loss, Cause and suggested repair procedure.
  • Boiler & Pressure Vessel Insurance Policy
    • Claim Form duly filled in & signed.
    • Original Repair Bills with receipt.
    • Details of Third party Claims.
    • Photographs if arranged.
    • Boiler Inspectorate's report.
  • Electronic Equipment Insurance Policy
    • Claim Form duly filled in & signed.
    • Original Repair Bills with receipt.
    • Photographs if arranged.
    • AMC/Repair agency's report detailing Extent of damage, Cause and suggested repair procedure.
    • Report filed by the AMC in the visit immediately preceding the Loss Date.